These Terms & Conditions apply to your use of the Storage Boxess website and to any orders placed through our website.
By placing an order with us, you agree to these Terms & Conditions, together with our Privacy Policy, Shipping Policy and Refund & Returns Policy.
1. Website Availability
Our website is available to customers who are legally able to enter into binding contracts under English law.
We aim to keep our website available and accurate at all times. However, we cannot guarantee that the website will always be free from errors, interruptions, viruses or technical issues.
We reserve the right to update, suspend or withdraw the website, or any part of it, where necessary.
2. Products and Product Information
We make every effort to ensure that product descriptions, images, colours, measurements and specifications are accurate.
However:
- Product images are for illustration purposes and products may vary slightly from the images shown.
- Accessories shown in product images are not included unless specifically stated in the product description.
- Some products may require assembly.
- Colours may vary slightly depending on your screen and manufacturing batches.
- Product measurements are approximate and should be used as a guide.
- If you require a product to fit a specific space, please check the measurements carefully before ordering.
We cannot guarantee an exact colour match between different products or batches.
3. Placing an Order
When you place an order, you are making an offer to purchase the products selected.
You will receive an email confirming that we have received your order. This does not necessarily mean that your order has been accepted or dispatched.
If a product is unavailable, incorrectly priced or there is another issue with your order, we will contact you as soon as reasonably possible. We may offer an alternative product, provide an estimated availability date or offer a full refund.
4. Prices and Payment
All prices displayed on our website are in UK pounds (£).
Prices may include or exclude VAT where clearly stated on the website.
You must pay for your order in full when placing the order.
We use secure third-party payment providers to process payments.
Promotional prices and discount codes are only valid for the period stated. Unless otherwise stated, discount codes cannot be combined with other promotions or offers.
Once an order has been confirmed, changes may not always be possible. Please contact us as soon as possible if you need to make a change.
5. Delivery
We aim to dispatch orders within the delivery timeframe stated on our website.
Estimated delivery dates are estimates and may change due to circumstances outside our reasonable control.
Orders may arrive in more than one delivery.
Delivery will normally be made to the address provided when placing your order. Please ensure that your delivery information is correct.
Where applicable, delivery may be made to a safe place or according to the delivery instructions provided by you. We cannot accept responsibility for loss or damage resulting from instructions you have given the delivery company to leave goods unattended.
Some products may be heavy or bulky and you may be required to assist with unloading.
Packaging materials, including pallets where applicable, are normally the customer's responsibility to dispose of.
If delivery cannot be completed because nobody is available, the address is incorrect or delivery is refused, additional delivery or return charges may apply.
Please see our Shipping Policy for further information.
6. Checking Your Delivery
Please check your order as soon as possible after delivery.
If your order is damaged, incomplete or items are missing, please contact us promptly with your order number and details of the issue.
We may request photographs of the product and packaging to help us investigate.
Please keep damaged products and packaging until we have confirmed whether they need to be returned or inspected.
7. Cancellation and Returns
If you are a consumer, you may have the legal right to cancel your order within 14 days of receiving your goods, subject to applicable UK consumer law.
Where applicable, returned goods should be unused, in their original condition and adequately packaged.
You may be responsible for reasonable return costs where you are exercising your right to cancel because you have changed your mind.
Certain products may be excluded from cancellation rights where permitted by law, including products made specifically to your requirements or specially ordered for you.
Please see our Refund & Returns Policy for further information.
Nothing in these Terms & Conditions affects your statutory consumer rights.
8. Faulty or Damaged Goods
If your product arrives faulty or becomes faulty, please contact us as soon as possible.
We may ask you to provide photographs or other information to help us understand the problem.
Where goods are confirmed to be faulty, we will provide an appropriate remedy in accordance with your legal rights. This may include a repair, replacement, refund or other appropriate solution.
Products should be used in accordance with the manufacturer's instructions and for their intended purpose.
Storage boxes should not be overloaded or exposed to conditions that may cause damage, such as extreme temperatures, unless the product is specifically designed for those conditions.
9. Product Suitability
It is the customer's responsibility to ensure that the product selected is suitable for its intended use.
Product dimensions and specifications are provided as guidance. Please check measurements carefully before ordering, particularly where a product needs to fit a specific space.
10. Liability
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under UK law, including liability for death or personal injury caused by negligence or your statutory consumer rights.
We are not responsible for losses caused by circumstances outside our reasonable control.
Where permitted by law, we will not be responsible for indirect or consequential losses arising from the use of our products or website.
11. Events Outside Our Control
We will not be responsible for delays or failure to perform our obligations where this is caused by circumstances outside our reasonable control.
This may include severe weather, flooding, fire, accidents, transport disruption, strikes, supplier issues, technical failures or other circumstances beyond our reasonable control.
We will make reasonable efforts to resolve any such issue as soon as possible.
12. Website Content and Intellectual Property
All content on the Storage Boxess website, including text, images, logos, graphics and product information, belongs to Storage Boxess or its respective rights holders.
You must not copy, reproduce, modify or use our website content without permission.
13. Website Security
We take reasonable steps to protect information provided through our website and use appropriate security measures.
However, no online service can guarantee complete security, and we cannot guarantee that information transmitted over the internet will always be completely secure.
Please see our Privacy Policy for information about how we collect and use personal information.
14. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Nothing in these Terms & Conditions affects any legal rights you have as a consumer.
15. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on this page with the relevant updated date.
16. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Storage Boxess
Email: