At Storage Boxess, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we will be happy to help.
1. Item Not Received
If you have not received your order, please contact us as soon as possible with your order number and delivery details.
We will check the delivery status with the relevant courier and help resolve the issue.
Where an order is confirmed as lost or not delivered, we will arrange an appropriate resolution, which may include a replacement or refund.
2. Damaged Item
If your item arrives damaged, please contact us as soon as possible by email or through our Contact Us page.
Please provide:
- Your order number
- Details of the damage
- Photographs of the damaged item and packaging
We may ask for additional information or photographs to verify the damage.
Once the damage has been verified and the required return or resolution has been arranged, your refund will be processed where applicable.
3. Not Happy With Your Product
If you are not happy with your purchase, you can contact us within 3 days of receiving your order to request a return.
The item should be unused, in its original condition and suitable for resale.
Once we receive and inspect the returned item, your refund will be processed where applicable to the original payment method.
How to Contact Us
For any of the above issues, please contact us with your order number and details of the problem.
Our team will review your request and let you know the next steps.