FREQUENTLY ASKED QUESTIONS
Looking for answers to your question? Find our most common questions below. If you cannot find the information you need, or wish to speak to us, please contact us.
We ship orders Monday to Friday. We always aim to post your order as quickly as possible, normally within the next day, but there might be some delays to your order.
The latest delivery date is shown on the Plastic Storage Box website when you place your order. We try to deliver your order by this date.
Not arrived yet? If you have not received an email from us, please contact us by email at info@ and we will help you.
Go onto our website, click on a product you like and add it to your basket. Then follow the easy checkout process and you will receive your order.
Email us at info@ within a few hours of ordering to let us know why you need to cancel, or call us directly.
This website accepts payments through Shopify, including all major credit and debit cards.
Sometimes there can be a delay with deliveries. Where possible, we will try to contact you if we are aware that your order may not arrive by the estimated delivery time. Our team will work to get your order to you as soon as possible. If your order is late and we have not contacted you, please email info@, Monday to Friday, 9am to 5pm.
You have a coupon code? Here is how to use it: 1. Add an item you like to your basket. 2. Proceed to checkout with your cart. 3. At the top of checkout, click on Have a coupon? Click here to enter your code. 4. Enter your coupon code underneath and click on Apply Coupon.
Coupon codes are only valid for use on products that are part of a campaign. Please check to see if the campaign is running. Codes are not valid in combination with other campaigns.
Check that you have filled in all details correctly, including your name, address and payment information. If it is still not working, it may be a computer system issue. If you continue to receive errors, email info@ with screenshots and we will try to track down the issue.
If you email info@ within an hour of making your order and provide your order number and the changes you need, we will do our best to make them. Our warehouse team may be busy, so we cannot promise that changes will be possible. Unfortunately, we cannot add products to an order, but we can change your delivery address if your order has not already been shipped.
We accept all major payment methods through Shopify, including credit and debit cards.